Last updated:
\nThis page is about money: how much Stripe Club refunds, where it goes, and when it is sent. How to pack and post an item back is covered separately in our Returns & Exchanges Policy, and cancelling within 24 hours is covered in Cancel or Change an Order. If anything here leaves you with a question, email support@stripeclub.shop and we will reply within 24 hours on business days.
\nA refund is due in three broad situations. In each one, the trigger for the 7 days is something we can see on our side: a return arriving, or a cancellation confirmed in time.
\nWhatever the reason, a change of mind, a size that did not fit, a gift that missed, or a print that was not right, the refund for a returned item is sent within 7 days of the return reaching us. We email you when the parcel arrives, so you know the count has started.
\nIf you cancel inside the 24-hour window and we confirm it, the refund is sent within 7 days of the cancellation. Nothing has been printed and nothing has shipped, so the whole amount you paid comes back.
\nIf we ever have to cancel an item on our side, we email you to explain, and the amount for that item is refunded within 7 days.
\nBecause shipping is free and return postage is free, the arithmetic is short. You get back what you paid for the items that come back. That includes the size price step on larger jerseys and any paid personalisation option on the item.
\n| What came back | \nWhat was paid for it | \nReturn postage | \nRefund | \n
|---|---|---|---|
| One set-pattern jersey, size L, priced at $54.99 | \n$54.99 | \nFree label, $0 | \n$54.99 | \n
| One set-pattern jersey, size 2XL ($54.99 plus $3) | \n$57.99 | \nFree label, $0 | \n$57.99 | \n
| One set-pattern jersey, size 5XL ($54.99 plus $5) | \n$59.99 | \nFree label, $0 | \n$59.99 | \n
| One Mix Your Own jersey priced at $64.99, with “Number on the front too” ($4) | \n$68.99 | \nFree label, $0 | \n$68.99 | \n
| Two of six jerseys from a club order, each priced at $54.99 | \n$109.98 for the two | \nFree label, $0 | \n$109.98; the other four are not affected | \n
The prices above are worked examples using our starting prices. Your own refund follows the prices on your order confirmation, line by line.
\nThere is no shipping charge on our orders, so none appears in a refund. We do not add sales tax at checkout, so there is no tax line to return either. Charges that a destination country applies when a parcel crosses its border are set by that country, not by our checkout; duties and taxes depend on the destination country. If you have a question about one of those charges, email us with the order number and we will look at it with you.
\nBy default, a refund goes back to the payment method used to pay for the order. We cannot send it to a different card, account or person, which protects you as much as us. If the payment method you used has since been closed or replaced, email us and we will look at it with you.
\nIf you would rather keep the value with us, for example because the side will want more shirts next season, ask for store credit when you start your return. Store credit never expires. Email us when you are ready to use it and we will explain how it applies to your next order.
\nWhen a gift is returned, the refund goes to the payment method of the person who paid for it, not to the recipient. A daughter who bought her dad a jersey for Father’s Day gets the refund on the method she used, even if he sends the jersey back himself. If she would prefer it as store credit so he can choose a new size, she can tell us so.
\nWe send the refund within 7 days of your return reaching us, or within 7 days of a confirmed cancellation. When we send it, we email you to say so. After that, the time it takes to show on your statement depends on your bank or payment provider, not on us; some show it quickly, others take longer to post it.
\n| Situation | \nWhat starts the clock | \nRefund sent | \n
|---|---|---|
| Return of any item within 60 days | \nThe return reaching us | \nWithin 7 days | \n
| Cancellation within 24 hours of ordering | \nOur confirmation of the cancellation | \nWithin 7 days | \n
| Item cancelled by us | \nOur email telling you about it | \nWithin 7 days | \n
| Refund to store credit instead | \nThe return reaching us | \nCredit issued within 7 days; never expires | \n
If a jersey arrives with a name or number that differs from your order, or an item is damaged in transit, email us with your order number and a photo. Photos you send are deleted 30 days after delivery. We look at it with you and send a free return label. When the item reaches us, the refund for it is sent within 7 days, just like any other return.
\nA word on prints that match the order but not the intention. We do not send proofs; we print exactly what is typed, including spelling, apostrophes and hyphens. A jersey printed “OBRIEN” because that is how it was typed can still be returned within 60 days for a refund of what was paid for it, with the free label. If you want the version with the apostrophe, that is a new order.
\nAll our prices are in US dollars and refunds are paid in US dollars for the same amount. If you paid from a Canadian, Australian or New Zealand account, your bank converted the dollars when you paid and converts them again when the refund lands. Exchange rates move between those two days, so the amount in your own currency can differ slightly from what left your account. Any conversion fee is set by your bank, not by us.
\nTeam orders are usually paid by one person, often the kit secretary or the captain, and then settled up in the clubhouse. A refund follows the payment, so it goes back to whoever paid at checkout. If three players each return a shirt from a twelve-shirt order, the refund for those three shirts goes to the person who paid for the order, who can then sort it out with the players. If the club would rather keep the value as store credit for next season’s late joiners, ask for that when the return is started.
\nBecause every jersey is printed to order, a size swap is two separate transactions: a refund for the jersey that comes back, and a new order for the size you want. Here is how that looks in dollars for a front-row forward who ordered a size L set-pattern jersey at $54.99 and needs a 2XL.
\nThe two orders are not netted against each other. You see a full charge for the new jersey and a full refund for the returned one. Some customers prefer to take the refund as store credit and use it on the new order instead; if that suits you, wait for the credit and then place the new order, and tell us when you start the return.
\nEverything in the Clubhouse range follows the same money rules as the jerseys: the hooped hoodie, the long sleeve tee, the crew sweatshirt, the pattern plate poster in 12×18 in or 18×24 in, and the clubhouse mug in 11 oz or 15 oz. What you paid for the returned item, as shown on your order confirmation, is what comes back, within 7 days of the return reaching us. A mug or poster that arrives broken or creased in transit is handled as described in section 5: email us with a photo, we look at it with you, and we send a free label.
\nYes. It is part of what you paid for that jersey, so the $4 comes back with the rest of the jersey price when the jersey is returned.
\nNo. A refund goes to the payment method used at checkout. The person who paid can pass it on, or choose store credit for the club instead.
\nTell us what you have in mind when you start the return and we will look at it with you.
\nThe 7 days start when the return reaches us. If the tracking reference on your drop-off receipt has stopped moving, email us with your order number and that reference and we will look at it with you.
\nNo. Return postage is free for every return, including change-of-mind returns, and nothing is taken off your refund for it.
\nIf a charge looks wrong, or a refund seems to be missing, please email us first. We can usually explain or fix it faster than a dispute through your bank, and writing to us does not affect any right you have with your bank or payment provider. When you write, include the order number, the date and amount of the charge as it appears on your statement, and the last refund email from us if you have one; those three things usually answer the question in a single reply.
\nWrite to support@stripeclub.shop with “Refund” and your order number in the subject line. We reply within 24 hours on business days, by email only. Related pages: Returns & Exchanges Policy, Cancel or Change an Order, Payment Methods and Shipping & Delivery.
\nStripe Club, 64A Whispering Pines Rd, New Waverly, TX 77358, US.
\n","visible_characters":10691,"meta_description":"How much Stripe Club refunds, where it goes and when: sent within 7 days of your return reaching us, to your payment method or never-expiring store credit.","parent":null,"published_at":"2026-11-12T02:48:36+00:00","updated_at":"2026-11-12T02:48:36+00:00"}}