Contact Us
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The quickest way to reach Stripe Club is a plain email to support@stripeclub.shop. Someone reads every message and replies within 24 hours on business days. We look after customers by email only: there is no phone line, no live chat and no social media account, so you will not be kept on hold and you will not have to repeat yourself to a second person. This page explains what to put in your email so we can help in one reply, which page already answers the common questions, and what we can and cannot change once an order is in.
Contact at a glance
- Email: support@stripeclub.shop
- Reply time: within 24 hours on business days
- Prefer a form? Use Submit a Ticket, which opens an email with the right subject line.
- Changes and cancellations: within 24 hours of placing the order
- Postal address: Stripe Club, 64A Whispering Pines Rd, New Waverly, TX 77358, US
- No phone, no chat, no social accounts. If someone contacts you claiming to be us anywhere else, it is not us.
Write to us
Any email to support@stripeclub.shop reaches us. If you would like to save a step, the links below open a new email with a subject line already filled in, which helps us put it in front of the right answer straight away. Add your order number and your message, and send.
- Change my order: a name, number, size or address on an order placed in the last 24 hours
- Cancel my order: within 24 hours of placing it
- Where is my order: a parcel that seems slow or has stopped moving
- Return request: for a free return label within 60 days
- Problem with my order: a misprint, damage or the wrong item
- Sizing question: help choosing between two sizes
- Team order question: planning jerseys for a side
- IP concern: a trademark, design or copyright matter
The subject line is a convenience, not a rule. If your question does not fit any of these, write whatever subject makes sense to you.
What to put in your email
Most emails can be answered in one go if they include the right things. The table shows what helps for each kind of question.
| Your question | Please include | Helpful but optional |
|---|---|---|
| Change a name, number or size | Order number and the exact new text, spelled out | Which jersey in the order, if there are several |
| Change the shipping address | Order number and the full new address | A note if it is now a gift going straight to someone else |
| Where is my order | Order number and the date you ordered | The tracking number, if you have one |
| A return | Order number and which item is coming back | Whether you would like a refund or store credit |
| Something wrong with what arrived | Order number and a description of the problem | A photo; we delete it 30 days after delivery |
| Choosing a size | The size you usually wear and how you like it to fit | A flat chest measurement from a shirt that fits |
| A team order | How many jerseys and roughly when you need them | A hoop mixer link to the recipe you have in mind |
Please do not email
- Card numbers, security codes or payment passwords. We never ask for them, and the payment provider shown at checkout handles payment details.
- Government ID of any kind. We do not need it for anything.
- Logos or crests to print. We print original hoop patterns and plain typed text only; see the Intellectual Property Policy.
Answers that may already be waiting
Many questions are answered on one of our pages, and reading the right one may save you a day’s wait. Here is where to look.
| Topic | Page | The short answer |
|---|---|---|
| Order status and tracking | Order Tracking | When it ships we email tracking if the carrier provides it |
| Delivery times and countries | Shipping & Delivery | 1-3 business days to make, then 7-14 business days in transit, free to US, CA, AU and NZ |
| Changing or cancelling | Cancel or Change an Order | Within 24 hours of placing the order |
| Sending something back | Returns & Exchanges | 60 days, free return label |
| Getting your money back | Refund Policy | Sent within 7 days of receiving your return |
| Sizes | Size Guide | Adult S to 5XL, youth YXS to YXL |
| Paying | Payment Methods | The payment options available are shown at checkout |
| Everything else | FAQs and Help Center | The questions we are asked most |
Changes to an order: be quick
We print exactly what the order says, and we do not send a proof or mock-up first. That keeps things simple and quick, but it means the 24 hours after you order are the time to catch a mistake. Within that window we can change a name, a number, a size, a hoop recipe or a shipping address, or cancel the order altogether. After it, the order may already be in production.
Some examples of emails that arrive in good time and get sorted in one reply:
- “Order 1042: the name on the back of the medium should be O’BRIEN, not OBRIEN.” We change it and confirm.
- “Order 1057: please make the number on the large jersey 17, not 71.” We change it and confirm.
- “Order 1063: I picked navy for the number on navy hoops. Can it be white?” We change it, and we are glad you noticed, because a dark number on dark hoops is hard to read from the touchline.
If you write after 24 hours, still write. We will tell you honestly whether anything can be done, and if not, the 60-day return with a free label is there.
Situations we often hear about
The kit secretary with a deadline
You are ordering four jerseys for a social side and the first fixture of the fall season is five weeks away. Five weeks gives comfortable room: 1-3 business days to make, 7-14 business days in transit. Send us your plan if you want a second pair of eyes on sizes or the recipe, but please remember that delivery times are estimates, not guarantees, and we cannot promise a date.
The gift that might be the wrong size
Buying for a dad, a partner or a brother who played, and not sure of the size? Email us the size he usually wears and, if you can, a flat measurement across the chest of a shirt that fits him well. We will tell you which size we would choose. If it turns out wrong, the jersey can come back within 60 days with a free label.
Ordering from Australia or New Zealand
Orders ship from the USA, free, and take 7-14 business days in transit after making. For a sevens weekend, count backwards from the tournament date and leave plenty of margin. Duties and taxes depend on the destination country; check your local rules if that matters to you.
A parcel that has gone quiet
If tracking has not moved for a while, or the parcel has not arrived when you expected, email us with the order number. We will look at it with you and tell you what we can see.
Something not right with what arrived
A misprinted name, a number in the wrong colour, a parcel that arrived damaged: email us with the order number and a short description. A photo helps us understand, and we delete it 30 days after delivery. We will sort it out with you; see Returns & Exchanges for how returns work.
Team and repeat orders
There is no minimum, so a team order is simply several jerseys in one cart, each with its own size, name and number. If you are planning for a side, it helps to:
- Settle the recipe in the hoop mixer and share the link with the side so everyone agrees before anyone orders.
- Collect names and numbers on a team sheet first. Starters wear 1 to 15, replacements usually 16 to 23.
- Check each name against the 12-character limit and each number against 0 to 99.
- Order with plenty of time before the fixture.
If a player joins later, they can open the same mixer link and order a single jersey to match. Questions about any of this are welcome at support@stripeclub.shop.
What happens after you write
- Your email arrives. It lands in the support mailbox, which is read by the people who run the shop.
- We reply within 24 hours on business days. An email sent on a Friday evening is answered on the next business day, so a weekend message may wait until Monday.
- We answer, or we ask one clear question. If something is missing, such as which of three jerseys in the order needs a new number, we ask for exactly that and nothing more.
- We confirm in writing. When we change an order, send a return label or issue a refund, we say so in the same email thread, so you have a record.
- The thread stays open. Reply to our email rather than starting a new one, and the history of your question stays together.
A worked example
A good email from a kit secretary might read: “Order 1088, placed this morning. Six jerseys. The XL for MCALLISTER should be number 4, not 14, and the 2XL should say O’NEILL with the apostrophe. Thanks.” It has the order number, the time it was placed, which jersey, the exact new text and nothing to puzzle over. We change both lines and reply to confirm. Compare that with “Something’s wrong with my order, call me”, which we cannot act on, since we have no phone and do not yet know what is wrong.
If our reply does not reach you
Every reply comes from support@stripeclub.shop. If you have not heard from us within 24 hours on a business day, it is worth checking a few things before writing again:
- Look in your spam, junk or promotions folder, and mark our address as safe so later emails about your order arrive normally.
- Check that you wrote to support@stripeclub.shop exactly. A missing letter sends a message nowhere.
- If possible, write from the email address you used at checkout. It helps us find your order quickly and confirms the order is yours before we change it.
- If you wrote from a work account, a strict company filter may have held our reply. Try a personal address.
If none of those helps, send a short follow-up with the word “Follow-up” in the subject line, and we will look for your first message.
What we do with your message
We use what you send to answer you and to look after your order, and for nothing else. Your email is not added to a mailing list. Photos you attach are used to understand the problem and deleted 30 days after delivery of the order they relate to. Names and numbers you send for a team order are used to print those jerseys. The full detail is in our Privacy Policy, and you can ask us at any time to show you or delete what we hold.
Business details
| Detail | Information |
|---|---|
| Business name | Stripe Club |
| Address | 64A Whispering Pines Rd, New Waverly, TX 77358, US |
| support@stripeclub.shop | |
| Reply time | Within 24 hours on business days |
| Phone, chat, social media | None. Email only. |
| Ships to | United States, Canada, Australia, New Zealand |
Please do not send returns to the address above on your own. Email us first and we will send a free return label with the right address on it. For how we handle the information you send, see our Privacy Policy; for the rules of the shop, the Terms of Service; and for who we are, About Stripe Club.