Shipping & Delivery
Last updated:
This page sets out how a Stripe Club order gets from the hoop mixer to your door: how long we take to make it, where we send it, what it costs to ship (nothing), and what to do if the parcel is slow or something looks wrong when it lands. It covers every order placed on stripeclub.shop, from a single hooped jersey for a late joiner to a run of shirts for the whole third team. If your question is not answered here, write to support@stripeclub.shop. We answer by email only, within 24 hours on business days.
Shipping at a glance
- Making your order: 1-3 business days. Every jersey is printed after you order it, with the hoop recipe, club name, name and number exactly as you typed them.
- Transit: 7-14 business days to the United States, Canada, Australia and New Zealand.
- Shipping cost: free on every order, with no minimum spend and no code to enter.
- Where we ship: the United States, Canada, Australia and New Zealand only.
- Origin: orders ship from the USA.
- Tracking: when your order ships we email you tracking details if the carrier provides them.
- Help: by email only, reply within 24 hours on business days.
1. How long it takes to make your order
Nothing at Stripe Club sits on a shelf waiting for you. When you place an order, we print it: the hoops in the widths and colours on your recipe line, the club name across the chest if you added one, the name on the back and the number. That takes 1-3 business days from the moment your order is placed and paid. Business days run Monday to Friday and do not include public holidays, so an order placed late on a Friday evening starts its count on Monday.
We do not send a proof or mock-up before production. The recipe line under the drawing in the mixer, and the name and number fields on the product page, are the instructions we work from. That is the reason we ask you to read them twice before you pay. A jersey printed with “O’BRIEN” and the number 17 is the jersey you asked for; we cannot guess that you meant “OBRIEN” or 71.
Items from the Clubhouse range, such as the hooped hoodie, the crew sweatshirt, the pattern plate poster and the clubhouse mug, follow the same 1-3 business day making time as the jerseys.
2. Delivery times and cost by country
Once your order leaves us it goes into the carrier’s hands. Transit is the time between the parcel leaving us and arriving with you. Add the making time and the transit time together and you have the full estimate.
| Destination | Shipping cost | Making time | Transit time | Estimated total |
|---|---|---|---|---|
| United States | Free, no minimum | 1-3 business days | 7-14 business days | 8-17 business days |
| Canada | Free, no minimum | 1-3 business days | 7-14 business days | 8-17 business days |
| Australia | Free, no minimum | 1-3 business days | 7-14 business days | 8-17 business days |
| New Zealand | Free, no minimum | 1-3 business days | 7-14 business days | 8-17 business days |
These are estimates, not promised dates. Carriers have busy weeks, weather happens and public holidays fall differently in each country. We cannot promise that a parcel will arrive on a particular day, and we would rather tell you that now than on the morning of the fixture.
Free shipping, with no strings
Shipping is free on every order to the four countries above. There is no minimum basket, no coupon and no threshold to reach. One mug ships free; fifteen jerseys for a full side ship free. You will see the free shipping line at checkout before you pay. We do not offer a paid faster service, so the times in the table apply to every order.
3. Planning around a fixture, a tour or a birthday
Most of the email we get about shipping is really a question about a date. Here is how we suggest you think about it.
The first fixture of the season
A kit secretary for a social side orders four jerseys five weeks before the first fixture of the fall season. Five weeks is about 25 business days. The full estimate is 8-17 business days, so there is a sensible margin for a slow week with the carrier or a holiday in the middle. We still cannot promise the date, but five weeks is the kind of lead time we would choose ourselves. Three weeks is tight. One week is a hope, not a plan.
A sevens weekend in Australia
A player ordering from Brisbane for a sevens weekend should expect the same 7-14 business days of transit as everyone else, once the 1-3 business days of making time are done. Orders cross the Pacific from the USA, and public holidays in both countries can push the count. If the tournament date is fixed, count back at least 17 business days, then add a margin of your own.
One late joiner, one jersey
When a new replacement joins halfway through the season and wants the side’s hoops with number 17, the single jersey travels on exactly the same timetable as a full set: 1-3 business days to make, 7-14 business days in transit. Free shipping applies to the one shirt just as it does to fifteen. If the rest of the side ordered from us earlier, use the same hoop recipe line from their order so the colours and widths match on the team sheet photo.
Gifts
For Father’s Day, a birthday or a homecoming old boys’ game, the gift has to arrive before the day, not on it. Order early, use the delivery address of the person who will be home to receive it, and remember that a gift is still printed exactly as typed. If you are unsure of the size, our size guide explains how to measure a shirt that already fits him.
4. Where we ship, and where we do not
We ship to the United States, Canada, Australia and New Zealand, and nowhere else at present. If your address is in another country, checkout will not offer you a shipping option and the order cannot be placed. We would rather say so plainly than take an order we cannot deliver.
Within those four countries we deliver to the address you enter at checkout, whether that is a house, a flat, a workplace or a clubhouse with someone on the door. If you plan to use a P.O. box, a parcel locker, a military address or a remote address and are unsure whether it will work, email us before you order with the full address and we will tell you what we know.
Shipping to a clubhouse or a team address
Club orders often go to the secretary’s home or to the club itself. If the clubhouse is only open on training nights, use an address where someone can sign for or collect a parcel during the week. Put the club name in the company line at checkout, so the carrier knows where to leave it.
5. Tracking your parcel
When your order ships, we send an email to the address you used at checkout. If the carrier provides tracking for your parcel, that email includes the details so you can follow it. Tracking can take a little while to show the first movement after the parcel is handed over, so a quiet first day is normal.
You can also check where your order stands on our Order Tracking page with your order number and checkout email. If you have not heard from us when you expected to, check your spam or promotions folder first, then email us with the order number.
6. Getting the address right
A parcel can only go where the label says. Before you pay, check the name, street, unit or flat number, city, state or province, and ZIP or postal code. Australian and New Zealand addresses often trip up on the suburb; Canadian addresses on the postal code spacing; US addresses on the apartment number.
If you spot a mistake, you have 24 hours from placing the order to change it. Email us with the order number and the corrected address, and see Cancel or Change an Order for how that works. After 24 hours we may already be making the order or have handed it over. Email us anyway with the order number and we will look at it with you; once a parcel is with the carrier, the carrier decides what can be changed.
7. If a parcel is late, lost or shows delivered but is not there
Most parcels arrive within the estimate. When one does not, here is what we suggest.
- Check the tracking details in your shipping email, if your parcel has them. Look for a missed-delivery note or a pickup notice.
- Ask at the front desk, with neighbours, at the clubhouse bar and in the obvious hiding places. Parcels addressed to a club often turn up behind the kit bags.
- Check that the address on your order confirmation is the right one.
- Email support@stripeclub.shop with your order number, the delivery address and what tracking shows. We will look at it with you and take it up with the carrier where that helps.
Please do not wait quietly for weeks and hope. The earlier you tell us, the more there is to work with.
8. When the parcel arrives
Open it and check each item against your order confirmation: the hoop pattern, the colours, the club name, the name on the back and the number. Colours on screen vary from display to display, so a printed bottle green or old gold can look slightly different from the drawing in the mixer. That is normal and is not, by itself, a fault.
If something is wrong, for example a jersey printed with a different name or number from the one on your order, or an item damaged in transit, email us with your order number and a photo of the problem. Any photo you send us is deleted 30 days after delivery. We will look at it with you and explain the next step, which in most cases runs through our Returns & Exchanges Policy.
Orders with several items
If you ordered a set of jerseys for a side and they do not all arrive in the same parcel, check your shipping emails for more than one set of tracking details before you worry. If something still seems to be missing, email us with the order number and tell us which items have arrived.
9. Customs, duties and taxes
Orders ship from the USA. For parcels to Canada, Australia and New Zealand, duties and taxes depend on the destination country and its rules on the day the parcel arrives. Our prices are in US dollars and we do not add sales tax at checkout. If you want to know what your own country may apply, the customs or border agency in your country is the best place to ask.
10. Questions about shipping
Email support@stripeclub.shop with your order number in the subject line and we will reply within 24 hours on business days. Support is by email only, so there is no phone line to wait on. You may also find these useful:
- Order Tracking for the status of an order.
- Cancel or Change an Order for the 24-hour window.
- Returns & Exchanges Policy for sending something back within 60 days.
- Refund Policy for how and when money comes back to you.
- Help Center and FAQs for everything else.
Stripe Club, 64A Whispering Pines Rd, New Waverly, TX 77358, US. For a return, use the free return label we send you rather than posting a parcel to this address on your own.