Terms of Service
Last updated:
These Terms of Service are the rules of the clubhouse. They govern your use of stripeclub.shop and every order you place with Stripe Club, 64A Whispering Pines Rd, New Waverly, TX 77358, US. By using the site or placing an order, you agree to these Terms and to the policies they link to. We have kept them as short and plain as a set of terms can be. Nothing here takes away rights you have under consumer protection laws that cannot be waived where you live. Questions go to support@stripeclub.shop.
Key points
- One jersey is a perfectly good order. There is no minimum.
- We print exactly what your order says: the hoop recipe line, the club name, the name on the back and the number, as typed. No proof or mock-up is sent before printing.
- Each order is made after you place it, in 1-3 business days, then takes 7-14 business days in transit. Shipping is free to the US, Canada, Australia and New Zealand.
- You can cancel or change an order within 24 hours of placing it.
- Returns are accepted for 60 days, with a free return label from us. Refunds are sent within 7 days of the return reaching us.
- Our hoop patterns are original. We do not print crests, logos or copies of any existing club’s kit.
- These Terms are governed by the laws of Texas.
1. Using the site
You may use stripeclub.shop to browse, play with the hoop mixer and buy jerseys and clubhouse pieces for yourself, your side or as a gift. You must be old enough to enter a binding contract where you live, or have a parent’s or guardian’s permission. If the site offers you an account, keep your login to yourself and tell us straight away if you think someone else has used it.
Ordering on behalf of a team is welcome. If you are the kit secretary placing an order with your teammates’ names, you confirm that they are happy for their names to be printed and for you to give them to us for that purpose.
2. Products, pictures and colours
Stripe Club sells printed rugby jerseys with original hoop patterns, plus a small Clubhouse range: a hooped hoodie, a long sleeve tee, a crew sweatshirt, a pattern plate poster and a clubhouse mug. The hoops on our jerseys are printed, not sewn panels. Fabric, weight and care details are shown on the Size Guide and in each product’s details once confirmed.
The jersey you see in the hoop mixer and in product pictures is a drawing of the design. Colours on screen vary from display to display, and printed colours can look slightly different from the screen. A deep bottle green on a phone at full brightness may look a touch darker in the hand. That is normal and is not a fault. If what arrives is clearly different from what you ordered, our Returns & Exchanges Policy applies.
2.1 Sizes
Adult jerseys and tops come in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Youth jerseys come in YXS, YS, YM, YL and YXL. Posters come in 12×18 in and 18×24 in, and mugs in 11 oz and 15 oz. Please check the size guide before ordering; if you are buying for someone else and do not know their size, lay a shirt that fits them flat and measure across the chest.
3. Personalisation: we print what you type
This is the part of the Terms that matters most, so it gets its own section. Mix Your Own jerseys and personalised items carry the details you enter on the product page:
| Field | Limit | What we print |
|---|---|---|
| Hoop recipe | Filled in by the hoop mixer | The hoop width, hoop count and colours shown on the recipe line |
| Club name | Optional, up to 20 characters | Across the chest, as plain text, exactly as typed |
| Name on back | Up to 12 characters, in capitals | Across the back, exactly as typed, including apostrophes and hyphens |
| Number | 0-99 | On the back; on the front too if you choose that option (+$4) |
We do not send a proof or a mock-up before printing. We print exactly what the order says. That means O’BRIEN prints with its apostrophe, SMITH-JONES prints with its hyphen, and a typo prints as a typo. Please read the recipe line, the name and the number back to yourself before you pay. If you spot a mistake after ordering, email us within 24 hours of placing the order and we will change it, as set out on Cancel or Change an Order.
You are responsible for choosing a number colour that can be read against your hoops. A dark number on dark hoops can be hard to see from the touchline; choose a contrasting colour or the number box where the product page offers it.
3.1 What you may not ask us to print
The club name field is for plain text that you type. You agree not to use it, or any other field, for content you have no right to use, including another organisation’s trademark, a sponsor’s name presented as a logo, offensive or hateful words, or someone else’s personal details without their agreement. We may refuse or cancel an order that breaks this rule and refund it in full. See section 10 for more on intellectual property.
4. Prices and tax
Prices are in US dollars. Adult set-pattern jerseys start at $54.99, with $3 added for 2XL and 3XL and $5 added for 4XL and 5XL. Mix Your Own jerseys start at $64.99. The price of every option you choose is shown before you pay. We do not add sales tax at checkout.
For orders delivered to Canada, Australia or New Zealand, duties and taxes depend on the destination country. Please check your own country’s rules before ordering if this matters to you.
If a product is shown at an obviously wrong price, or cannot be made after you order, we will contact you and either correct the order with your agreement or cancel it and refund you in full.
5. Orders and acceptance
Placing an order is an offer to buy. We accept it when we send the order confirmation email. We may refuse or cancel an order if we cannot confirm payment, cannot deliver to the address given, suspect fraud, or the order breaks these Terms. If we cancel, we refund what you paid.
There is no order minimum. A single late joiner who wants the side’s hoops with number 17 is as welcome as a full squad.
6. Payment
You agree to pay the total shown at checkout using one of the payment options shown there. The payment provider shown at checkout processes your payment details, and we do not store full card numbers. More detail is on Payment Methods.
7. Making and shipping
Each order is made after you place it. Making takes 1-3 business days. Transit then takes 7-14 business days to the United States, Canada, Australia and New Zealand. Orders ship from the USA. Shipping is free to those four countries with no minimum, and we do not ship anywhere else.
| Destination | Making | Transit | Shipping cost |
|---|---|---|---|
| United States | 1-3 business days | 7-14 business days | Free |
| Canada | 1-3 business days | 7-14 business days | Free |
| Australia | 1-3 business days | 7-14 business days | Free |
| New Zealand | 1-3 business days | 7-14 business days | Free |
These are estimates, not guarantees. If your first fixture is on a fixed date, order with room to spare; a kit secretary ordering five weeks ahead is in a far better place than one ordering ten days ahead. When your order ships, we email tracking if the carrier provides it. If a parcel seems to have gone astray or arrives damaged, contact us and we will look at it with you. Full details are on Shipping & Delivery.
8. Cancellations, returns and refunds
- Cancel or change: within 24 hours of placing the order. See Cancel or Change an Order.
- Returns: 60 days. For a change-of-mind return we send you a free return label. Personalised items follow the same 60-day return window. See Returns & Exchanges.
- Refunds: sent within 7 days of receiving your return. See Refund Policy.
- Store credit: if you choose store credit, it never expires.
These policies form part of these Terms. If anything in them seems to conflict with this page, the more specific policy applies to that topic.
9. Reviews and messages you send
If you send us a review, a comment or a photo for publication, it must be honest, lawful and yours to share. You give us a non-exclusive, royalty-free permission to show it on the site. We may decline or remove anything misleading, offensive or that infringes someone’s rights. Photos you email for support are handled under our Privacy Policy and deleted 30 days after delivery; they are not published.
10. Intellectual property
The Stripe Club name, our hoop patterns, the hoop mixer, the pattern book, our product drawings and our text belong to Stripe Club. Please do not copy them, resell them or use them to make products.
Our patterns are original. We do not print club crests, league, union, tournament, school or brand marks, sponsor logos, or copies of an existing club’s kit, and we do not take orders asking us to. A club name is printed only as plain text that you type. If a design or a typed club name looks to us like a copy of somebody else’s mark, we may cancel that order and refund it. See our Intellectual Property Policy and DMCA page for more, including how to report a concern.
11. Fair use of the site
Do not try to break the site’s security, flood it with automated requests, scrape it with bots other than ordinary search engines, place fraudulent orders or use it for anything unlawful. Sharing a hoop mixer link with your teammates is exactly what it is for; copying the mixer into another shop is not.
12. Limits of our responsibility
We run the site as it is and cannot promise that it will always be available or free of errors. To the extent the law allows, we are not liable for indirect or consequential losses, such as a missed fixture photograph or a tour plan built around an estimated delivery date, and our total liability for any order is limited to the amount you paid for it. These limits do not apply where the law does not allow them to, for example in cases of fraud or personal injury caused by negligence, and they do not affect your statutory consumer rights.
13. Governing law and disputes
These Terms are governed by the laws of the State of Texas, United States, without limiting any mandatory consumer protection law of the country or state where you live. If something has gone wrong, please email us first. Most problems are settled with one or two messages, and we would much rather sort it out over email than anywhere else.
14. Changes to these Terms
We may update these Terms from time to time. The version in force when you place an order applies to that order. The “Last updated” date at the top shows when the page last changed.
15. Contact
Email support@stripeclub.shop; we reply within 24 hours on business days. Our postal address is Stripe Club, 64A Whispering Pines Rd, New Waverly, TX 77358, US. Please do not post a return there on your own; email us first and we will send the free return label with the right address on it. You may also find FAQs and Contact Us useful.