Privacy Policy
Last updated:
This Privacy Policy explains what personal information Stripe Club collects when you visit stripeclub.shop or order a hooped rugby jersey from us, why we need it, who sees it, how long we keep it and what you can ask us to do with it. Stripe Club is run from 64A Whispering Pines Rd, New Waverly, TX 77358, US. We are a small club shop, and we would rather know too little about you than too much. If anything here is unclear, write to support@stripeclub.shop and we will answer in plain words.
Privacy at a glance
- We collect what we need to make, ship and support your order, and very little else.
- The hoop mixer and the team sheet on the site collect nothing. Your recipe stays in your browser and in the page address until you add a jersey to the cart.
- The payment provider shown at checkout processes your payment details. We do not store full card numbers.
- Photos reach us only if you email one, for example to show a problem, and we delete them 30 days after delivery.
- We do not sell or rent your personal information.
- You can ask to see, correct or delete what we hold. Email support@stripeclub.shop; we reply within 24 hours on business days.
1. Who we are and what this policy covers
Stripe Club sells original hooped rugby jerseys and a few clubhouse pieces, with a hoop mixer that lets you choose hoop width, hoop count and colours before you order. This policy covers the website stripeclub.shop, orders placed on it, and emails you send to our support address. It does not cover other websites you reach from a link on our pages, or the payment provider’s own pages, which have their own privacy terms.
We support customers by email only. There is no phone line, no live chat and no social media account run by Stripe Club, so if someone contacts you claiming to be us through any of those channels, it is not us. The only address we use is support@stripeclub.shop.
2. What we collect, and why
A jersey order needs a few facts: who it is for, where it goes, what to print on it and how it was paid for. The table below lists each kind of information, where it comes from and what we do with it.
| Information | Where it comes from | Why we need it |
|---|---|---|
| Name and email address | Checkout | To confirm the order, send updates and answer questions about it |
| Shipping and billing address | Checkout | To deliver the parcel and match the order to the payment |
| Phone number, if the checkout asks for one | Checkout | Passed to the carrier when a delivery needs it; we do not call customers |
| Order details | Your cart | The products, sizes, quantities and prices you chose |
| Personalisation | Product page fields | The hoop recipe line, club name, name on back and number, printed exactly as typed |
| Payment result | The payment provider shown at checkout | To know the order is paid; we never receive your full card number |
| Support emails and any attachments | You, by email | To answer you and keep a record of what was agreed |
| Technical data such as IP address and browser type | Your browser, through our web host | To keep the site working, secure and free of abuse |
2.1 Personalisation is personal information too
A name on the back is often a real surname. A number can be a nickname in disguise. A club name tells us where you play. We treat every personalisation field as part of your order record: we use it to print your jersey and to help you if something about the order needs sorting out, and for nothing else. We do not publish customer names or club names, and we do not use them to build lists.
A small example. The kit secretary of a social side orders four jerseys with surnames and numbers 1, 2, 9 and 10. Those four surnames sit in that order and nowhere else. They are not added to a mailing list, and the four players do not hear from us. If one of them later orders a fifth jersey on their own, that is a separate order with their own details.
2.2 What we do not ask for
We do not ask for your date of birth, your position, your playing history, your measurements or any government ID. The size you choose is enough. If you email us your chest measurement to ask which size to pick, that number lives in the email thread and is used to answer you.
3. The hoop mixer and the team sheet collect nothing
The hoop mixer on the homepage and on the Mix Your Own product pages is a drawing tool. You turn two round sliders for hoop width and hoop count and fill three colour wells, and the jersey on screen changes. All of that happens in your own browser. The recipe line under the drawing, something like “6 hoops · 3 in · Bottle / Old Gold / Oat”, is kept in your browser and in the page address so you can bookmark it or send the link to a teammate.
Nothing from the mixer reaches us while you play with it. We do not record which colours you tried, how long you spent or which recipes you abandoned. The recipe becomes part of an order only when you press add to cart, and from then on it is handled like any other order detail described in section 2.
The team sheet on the site works the same way. You can lay out names and numbers to plan a side’s order, but it stays in your browser. Close the tab and it is gone unless you saved the link.
3.1 A note on shared links
Because a mixer recipe can live in the page address, anyone you send that link to sees the same hoops and colours. A recipe link does not contain your name, your email or anything from your order. If you have typed a club name into a product field before sharing, check the link first; if the club name appears in it, the person you send it to will see it too.
4. Payment details
The payment provider shown at checkout processes your payment details. When you pay, your card or account details go to that provider, not to Stripe Club. We receive a confirmation that the payment succeeded or failed, an amount and a reference, and sometimes limited details such as the card type or last four digits. We do not store full card numbers, and we will never ask for card details by email.
The payment options available are shown at checkout. The provider handling your payment has its own privacy policy, which applies to what it collects. For more on how paying works, see Payment Methods.
5. Photos you email us
We do not ask for photos as a matter of routine, and nothing on the site uploads them. A photo reaches us only if you choose to email one, usually to show a problem: a number that came out in the wrong colour, a parcel that arrived damaged, a name that does not match what you typed.
We use the photo to understand the problem and sort it out with you. We delete customer photos 30 days after delivery of the order they relate to. We do not use them on the site, in product listings or anywhere public, and we do not share them except with a carrier if a delivery problem needs it.
If a photo shows people, for example the whole third team lined up in their new hoops after the first fixture, the same rule applies: it is used to deal with your message and then deleted. If you would like it gone sooner, say so and we will remove it.
6. Cookies and similar technologies
The store runs on WordPress and WooCommerce, which use a small number of essential cookies so that your cart remembers what you added, the checkout can complete and the site stays secure. Without them a cart would empty itself every time you changed page. These cookies do not identify you to anyone outside the store.
We have not added analytics or advertising tools to the site. If we add any in the future, we will update this page to name them and explain what they do before they are switched on, and where the law requires it we will ask for your consent first. You can block or delete cookies in your browser settings at any time; if you block the essential ones, the cart and checkout will not work.
7. Who we share information with
We share only what each service needs to do its job for us:
- The payment provider shown at checkout, to take payment.
- The carrier that delivers your parcel, which receives your name, shipping address and, where needed, a phone number.
- Any service that helps us print and pack your order, which receives only the order lines, the personalisation and the shipping details.
- Our website host and our email provider, which store the site and our support mailbox.
We may also disclose information if the law requires it, to protect our rights or someone’s safety, or as part of a sale or transfer of the business, in which case this policy would continue to apply to your information. We do not sell or rent your personal information, and we do not share it for targeted advertising.
8. How long we keep it
| Information | How long |
|---|---|
| Order records, including personalisation | As long as tax and accounting rules require, then deleted or anonymised |
| Support emails | As long as they are useful for your order, a return or a question you might come back to |
| Photos you email us | Deleted 30 days after delivery of the order they relate to |
| Hoop mixer recipes not added to the cart | Never received by us; they stay in your browser or link |
| Store credit balances | Kept with your email, because store credit never expires |
Returns run for 60 days, so we keep order details at least that long in case you need one. See Returns & Exchanges for how that works.
9. How we protect it
The site loads over an encrypted HTTPS connection. Access to orders and the support mailbox is limited to the people who run the shop. We do not keep card numbers at all, which removes the most sensitive item from the list. No system is perfectly secure, and we cannot promise that nothing will ever go wrong, but if a breach affects your information we will tell you where the law requires it and explain what we are doing about it.
10. Your rights and choices
Wherever you live, you can ask us to:
- tell you what personal information we hold about you and send you a copy;
- correct something that is wrong, such as a misspelt surname on an unshipped order or an old address;
- delete your information, unless we must keep an order record for tax or accounting reasons;
- stop using your information for a particular purpose.
Depending on your state or country, for example under Texas, California, Canadian, Australian or New Zealand privacy law, you may have further rights, and we will honour them. To make a request, email support@stripeclub.shop from the address used on your order, so we can confirm it is you. We reply within 24 hours on business days and complete the request within the time the law allows. You will not be treated any differently for asking.
10.1 Requests on behalf of a team
If a kit secretary placed an order with your name on the back and you want that name removed from our records, write to us. We will need to keep the order itself for accounting, but we can remove or anonymise the name once the jersey has been delivered and any return window has passed. We may let the person who placed the order know that we have received your request.
11. Children
We sell youth jerseys in sizes YXS to YXL, but the site is meant for adults to use. Parents, guardians or older relatives place those orders. We do not knowingly collect personal information from children under 13. A child’s name typed on the back of a youth jersey is personalisation chosen by the adult placing the order and is treated as described in section 2.1. If you believe a child has sent us personal information directly, tell us and we will delete it.
12. Customers outside the US
We ship to the United States, Canada, Australia and New Zealand. If you order from Brisbane for a sevens weekend or from Toronto for a club tour, your information is handled in the United States, where the shop is run, and by the service providers listed in section 7, who may be located elsewhere. We protect it the same way wherever you are.
13. Changes to this policy
If we change how we handle information, for example by adding an analytics tool, we will update this page and the “Last updated” date at the top before the change takes effect. Material changes will also be noted on the site.
14. Contact
For any privacy question or request, email support@stripeclub.shop or write to Stripe Club, 64A Whispering Pines Rd, New Waverly, TX 77358, US. Related pages: Terms of Service, Contact Us and Intellectual Property Policy.