Payment Methods
Last updated:
This page explains how paying for a Stripe Club order works: where you see the payment options, what currency our prices are in, what is and is not added at checkout, how a club can handle one large order, what to do if a payment does not go through, and how refunds find their way back. It is written for the kit secretary paying for a whole side as much as for the one fan buying one jersey. For anything it does not answer, email support@stripeclub.shop; we reply within 24 hours on business days.
Payments at a glance
- Payment options: the options available for your order are shown at checkout, before you confirm.
- Currency: all prices are in US dollars.
- Sales tax: we do not add sales tax at checkout.
- Shipping: free on every order to the US, Canada, Australia and New Zealand, with no minimum.
- Where to pay: only through checkout on stripeclub.shop. We never ask for payment details by email.
- Refunds: sent to the original payment method within 7 days of a return reaching us or of a confirmed cancellation.
1. Which payment options you can use
The payment options available for your order are shown at checkout, on the last step before you confirm. That screen is the only accurate list, because it reflects what is switched on for the store on the day you buy. We do not print a list of brands or logos on this page, so you will never be told here that something is accepted when checkout says otherwise.
If you reach checkout and do not see an option that works for you, stop there and email us before you try anything else. Tell us which country you are ordering from and what you were hoping to use, and we will tell you what we can.
Where payment is taken, and where it is not
Payment is taken only through the checkout on stripeclub.shop. Support at Stripe Club is by email only: there is no phone line, no chat and no social account. That means there is no route by which we would take a payment over the phone, by message or by post. If anyone contacts you claiming to be us and asks for payment details, it is not us. Forward the message to support@stripeclub.shop and do not reply to it.
2. What you pay: prices, sizes and options
Every price on the site is in US dollars. The checkout total is the items in your basket, including any size step and personalisation option, with shipping shown as free. We do not add sales tax at checkout, and we do not say prices include tax.
| Line | Price | Notes |
|---|---|---|
| Set-pattern adult jersey | From $54.99 | Even Hoops, Bands, Irregulars & Quarters, and Tour & Sevens ranges |
| Size 2XL or 3XL | Plus $3 | Added to the jersey price |
| Size 4XL or 5XL | Plus $5 | Added to the jersey price |
| Mix Your Own jersey | From $64.99 | Built in the hoop mixer, with club name, name on back and number |
| “Number on the front too” | Plus $4 | Optional, on Mix Your Own jerseys |
| Shipping | $0 | Free to the US, Canada, Australia and New Zealand, no minimum |
| Sales tax | Not added at checkout | Prices are shown in US dollars |
Product pages show the exact price for each item and size. The table is a guide to how those prices are put together, so a 2XL that costs a few dollars more than the M next to it is not a surprise at checkout.
Paying from Canada, Australia or New Zealand
If your account is in Canadian, Australian or New Zealand dollars, your bank or payment provider converts the US dollar total at its own rate on the day. Some add a foreign transaction fee. That rate and any fee are set by your bank, not by us, and they are not shown in our checkout. If you want to know the figure in your own currency before you pay, your bank is the one to ask.
Duties and taxes on arrival
Orders ship from the USA. For parcels to Canada, Australia and New Zealand, duties and taxes depend on the destination country. Our checkout does not calculate or collect them. If you have a question about a charge raised on arrival, email us with your order number and we will look at it with you.
3. Checking the order before you pay
Paying is also the moment the order becomes final, so it is worth slowing down. We do not send a proof before printing; we print exactly what is typed. Before you confirm payment, check each line in the order summary:
- The hoop recipe line, for example “6 hoops · 3 in · Bottle / Old Gold / Oat”, if you used the mixer.
- The club name, up to 20 characters, printed across the chest.
- The name on back, up to 12 characters in capitals, with any apostrophe or hyphen where you want it.
- The number, from 0 to 99, and whether you added it to the front.
- The size for every item, adult S to 5XL or youth YXS to YXL.
- The delivery address, including any unit number and the ZIP or postal code.
If you spot something after paying, you have 24 hours from placing the order to cancel or change it by email. See Cancel or Change an Order.
4. Paying for a club or team order
A side’s kit is usually paid for in one of two ways, and both work with the checkout as it is.
One person pays for the whole side
The kit secretary or captain places one order with every player’s shirt in it and settles up with the players afterwards. This keeps the order on one confirmation email, which makes changes inside 24 hours, tracking and any returns much simpler. Remember that a refund always goes back to the payment method of the person who paid, so the secretary is the one who receives it and passes it on.
Each player pays for their own shirt
The side agrees the hoop recipe line, and each player places their own order through the mixer with that exact line, their own name and their own number. Shipping is free on a single jersey, so nobody pays more for ordering alone. The trade-off is that the shirts arrive as separate parcels on separate days, which matters if you want them all for the same fixture.
Receipts for the club treasurer
Your order confirmation email lists every item, option and price, and is the record of what was paid. If the club needs something more formal for its accounts, email us with the order number and tell us what the treasurer needs; we will look at it with you.
5. Paying for a gift
Gift buyers often pay from one address and send to another, which is fine. A daughter in Ohio buying her dad a jersey in his old club’s colours for Father’s Day enters her own billing details and his delivery address at checkout. A few points are worth knowing:
- The billing address must match what her bank holds, even though the parcel is going elsewhere. A mismatch is one of the commonest reasons a payment is turned down.
- The order confirmation, with prices, goes to the email address entered at checkout, so use the buyer’s own email if the gift is a surprise.
- The delivery must be to the US, Canada, Australia or New Zealand, wherever the buyer lives.
- If the gift comes back, the refund goes to the buyer’s payment method, or to store credit if she asks.
6. Common payment questions
Can I pay part now and part later?
The options available for your order are shown at checkout. If you need something different for a large club order, email us before you order and tell us what the side has in mind.
Will the price change after I have paid?
No. The price you paid is the one on your order confirmation. If you ask us to change an order within 24 hours and the change affects the price, such as a bigger size or adding the number on the front, we tell you by email what it means before anything is changed.
Can I use store credit at checkout?
Store credit from a return never expires. Email us when you are ready to use it and we will explain how it applies to your next order.
Do I need an account to pay?
Checkout asks for the details needed to take payment and deliver the order, including an email address for your confirmation. Keep that email; it carries your order number, which is the first thing we ask for whenever you need help.
7. If a payment does not go through
When a payment is not completed, the order is not paid, and we do not start making an order that has not been paid for. Common reasons a payment is turned down include billing details that do not match the account, an expired card or account, not enough available funds, or a bank flagging an overseas purchase in US dollars as unusual.
- Check the billing name, address and postal code against the details your bank holds.
- If you are ordering from outside the US, ask your bank whether it blocked an international payment.
- Try again, or choose another of the options shown at checkout.
- If it still fails, email us with the email address you used and roughly when you tried. Please do not include any card or account numbers in that email.
Charged twice, or charged for an order you cannot find
If you see two charges for what you thought was one order, or a charge with no confirmation email, check your spam folder for a confirmation first. Then email us with the dates and amounts as they appear on your statement and any order numbers you have. We will look at it with you and, where an order was placed twice by mistake, cancel the duplicate. A refund for a cancelled order is sent within 7 days.
8. Refunds and store credit
Refunds go back to the payment method used for the order. They are sent within 7 days of a return reaching us, or within 7 days of a cancellation confirmed in the 24-hour window. After that, the time your bank or payment provider takes to show it is up to them. If you prefer, you can ask for store credit instead, and store credit never expires. The full detail, with worked examples, is in our Refund Policy, and the process for sending items back is in our Returns & Exchanges Policy.
9. Keeping your payment details safe
A few habits that protect you, whoever you shop with:
- We will never ask for a card number, security code, account password or one-time code by email. If you are asked, it is not us.
- Never put payment details in a support email or a ticket, even a partial number. We do not need them to help you.
- Check that you are on stripeclub.shop before entering anything at checkout.
- Keep your order confirmation email; it is what we will ask for if you need help.
How we handle the personal information you give us at checkout is explained in our Privacy Policy, and the general terms of buying from us are in our Terms of Service.
10. Payment disputes
If a charge looks wrong, please email us before you open a dispute with your bank. Most questions are a duplicate order or a refund that is still on its way, and both can usually be answered in one reply. Writing to us first does not change any right you have with your bank or payment provider.
11. Contact us about a payment
Email support@stripeclub.shop with “Payment” and your order number, if you have one, in the subject line. We reply within 24 hours on business days, by email only. Useful pages: Shipping & Delivery, Order Tracking and the FAQs.
Stripe Club, 64A Whispering Pines Rd, New Waverly, TX 77358, US.