FAQs

The hoop mixer is the drawing tool on our homepage and on every product in Mix Your Own. It has two round sliders, one for hoop width and one for hoop count, and three colour wells. As you move the sliders and pick colours, the drawing of the jersey changes, and a single line of text appears under it. That line is the recipe, for example “6 hoops · 3 in · Bottle / Old Gold / Oat”. When you add the jersey to your basket, the recipe line travels with the order, and it is the recipe line we print from. The drawing is there to help you decide; the words are what count.

No. We do not send proofs or mock-ups. We print what the order says: the recipe line, the club name, the name on the back and the number, exactly as they were typed. That keeps things quick and means nobody waits on an approval email while the first fixture gets closer. It also means the checking is yours. Before you pay, read the recipe line and the text fields once more, slowly, the way you would read a team sheet before pinning it up. If you spot a mistake after ordering, you have 24 hours to change it, as set out on our Cancel or Change an Order page.

Screens vary. The same “Bottle” can look a shade brighter on a phone and a shade darker on an old office monitor, and printed colours can look slightly different from what any screen shows. Our colour names stay the same across the whole store, so if you order “Old Gold” on two different days, you are ordering the same colour. If a colour on arrival looks clearly wrong rather than slightly different, email us a photo and the order number and we will look at it with you.

Yes, and this is one of the things the recipe line is for. Find the original order confirmation email, copy the recipe line exactly as written, and set the mixer to the same hoop width, hoop count and colours. Then check that the new recipe line reads word for word the same as the old one. If you have lost the original email, write to us with the first order number and we will tell you what recipe line it carried. A late joiner who wants the side’s hoops and number 17 can then order one jersey on its own, with no minimum.

No. Our jerseys are printed rugby jerseys; the hoops are printed, not separate sewn panels. Fabric, weight and care details for each product are shown on its product page and in the Size Guide once confirmed. If you need those details before ordering, email us and we will confirm them for that product.

The name on the back takes up to 12 characters and prints in capitals. Apostrophes and hyphens are fine, so O’BRIEN and SMITH-JONES both work. The apostrophe and the hyphen each count as a character, and so does a space. If a long name will not fit, use the surname alone or a nickname the clubhouse already uses; a twelve-letter limit has never stopped a side from finding something to call a hooker. Whatever you type is what we print, so check the spelling with the player rather than from memory.

The number field takes any number from 0 to 99. On a traditional fifteens team sheet, 1 to 15 are the starting side: 1 and 3 are the props, 2 the hooker, 4 and 5 the locks, 6 and 7 the flankers, 8 the number eight, 9 the scrum-half, 10 the fly-half, 11 and 14 the wings, 12 and 13 the centres and 15 the full-back. Replacements are 16 to 23. Nobody will stop you wearing 99 at a social game, but if the jersey is for a player who wants to look the part, match the number to the position.

Yes. Tick “Number on the front too” on a Mix Your Own product and the same number prints on the front as well. It adds $4 to that jersey. Leave it unticked and the number goes on the back only.

Not always, and this is the question we would most like people to ask before ordering rather than after. A navy number across navy and bottle hoops can disappear at twenty paces, which matters to referees and to whoever is trying to spot you from the touchline. Pick a number colour that contrasts clearly with the hoops it will sit on, or choose the number box, a plain panel behind the number, where the product offers it. Look at the mixer drawing at arm’s length; if you have to squint, so will everyone else.

Not for us. Twenty years on, at the homecoming game, there is often a queue for the number eight shirt. We will print number 8 on as many jerseys as you order. Each one is its own line in the basket with its own name and number fields, so you can also give each a different name on the back, which helps when the shirts all end up in the same kit bag afterwards.

Yes. Add each jersey separately with its own size, name and number. There is no minimum, so a kit secretary ordering four for the first fixture and a fan ordering one for himself use the same process. When the basket is full, read down the list like a team sheet: size, name, number, recipe. Every line prints exactly as it reads.

Adult jerseys and tops come in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. The youth jersey comes in YXS, YS, YM, YL and YXL. The pattern plate poster comes in 12×18 in and 18×24 in, and the clubhouse mug comes in 11 oz and 15 oz. Our Size Guide explains how to measure a shirt that already fits and how to choose between two sizes.

On adult jerseys, 2XL and 3XL add $3 and 4XL and 5XL add $5. Adult set-pattern jerseys start from $54.99 and Mix Your Own jerseys start from $64.99. Prices are in US dollars, and the price for the size you pick is shown on the product page before you add it to the basket.

Borrow a shirt that fits the person well, lay it flat, and measure across the chest about one inch below the armpits. Then compare that with the garment measurements on the product page, or email us the number and the product you have in mind. This is how a daughter buying her dad a jersey in his old club’s colours for Father’s Day can get it right without asking him and spoiling the surprise. If the size still turns out wrong, the 60-day return window applies.

We ship to the United States, Canada, Australia and New Zealand, and nowhere else at present. Shipping is free to all four countries with no minimum order. Orders ship from the USA. Full details are on our Shipping and Delivery page.

Each order is made after you place it, which takes 1-3 business days. Transit then takes 7-14 business days to the US, Canada, Australia and New Zealand. These are estimates, not guarantees. A kit secretary who orders four jerseys five weeks before the first fixture of the fall season has sensible room, because the full estimate runs to about 17 business days. Ordering a week before the game does not leave that room.

Yes. Australia is one of our four shipping countries and shipping is free. Allow 1-3 business days to make the order and 7-14 business days in transit. Duties and taxes depend on the destination country, so check what applies where you are. If the tournament date is close, email us before ordering and we will talk it through honestly rather than promise a date we cannot control.

When your order ships, we email you tracking if the carrier provides it. You can also check your order status on our Order Tracking page with your order number and email address. If something looks stuck, write to us and we will help.

Yes. You have 60 days to return an item, and personalised items follow the same 60-day return window. For a change-of-mind return, the store pays the return postage: we send you a free return label. Email us with your order number to start. The process is set out on our Returns and Exchanges page.

We send the refund within 7 days of receiving the return. How quickly it then shows in your account depends on your payment provider. Store credit, if you choose it instead, never expires. See our Refund Policy for the details.

If it is within 24 hours of placing the order, yes. Email us straight away with the order number and the correct spelling, written out exactly as it should print, capitals and apostrophes included. After 24 hours the order may already be in production, and we print what the order says. Contact us anyway and we will look at it with you.

No. We print original hoop patterns only. We do not print club crests, league, union, tournament, school or brand marks, sponsor logos, or copies of an existing club’s kit. Your club name can go across the chest as plain text that you type, up to 20 characters. Our Intellectual Property Policy explains why.

You can choose any colours the mixer offers, two or three of them, in the hoop width and count you like. What you get is an original hooped jersey in colours you picked, with your club name typed as text. It is not a replica of any club’s official kit, and we will not make one, but a side that plays in bottle and old gold can certainly wear bottle and old gold.