Help Center
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Think of this page as the noticeboard by the clubhouse door. Every support page Stripe Club has is pinned here, grouped by the job you are trying to get done: placing an order, getting it delivered, sending something back, getting your money, choosing a size, or keeping your details private. Each section gives you the short version and points you to the page with the full rules. If the noticeboard does not answer it, email support@stripeclub.shop. We are a small, email-only shop: no phone, no chat, no social accounts. A person reads every message and replies within 24 hours on business days.
The numbers worth knowing
| Topic | What to expect | Full details |
|---|---|---|
| Making your order | 1-3 business days after you order | Shipping and Delivery |
| Transit | 7-14 business days to the US, Canada, Australia and New Zealand | Shipping and Delivery |
| Shipping cost | Free, no minimum, ships from the USA | Shipping and Delivery |
| Cancel or change | Within 24 hours of placing the order | Cancel or Change an Order |
| Returns | 60 days, free return label for change of mind | Returns and Exchanges |
| Refunds | Sent within 7 days of receiving the return | Refund Policy |
| Store credit | Never expires | Refund Policy |
| Support reply | Within 24 hours on business days, by email | Contact Us |
| Proofs | None sent; we print exactly what the order says | FAQs |
Orders and personalisation
Every jersey starts on a product page. The set-pattern jerseys in Even Hoops and Bands, Irregulars and Quarters are ready designs: choose the size and go. The products in Mix Your Own carry the hoop mixer, where two round sliders set hoop width and hoop count and three colour wells set the colours. The line of text under the drawing, the recipe, is what goes on the order.
On Mix Your Own products you can also add a club name (optional, up to 20 characters, printed across the chest), a name on the back (up to 12 characters, in capitals), a number from 0 to 99, and “Number on the front too” for an extra $4. There is no minimum order, so one jersey is as welcome as fifteen.
The one thing to remember
We do not send a proof. We print the recipe line, the club name, the name and the number exactly as typed. Read every line in the basket before paying. A useful habit for kit secretaries: paste the basket into a message to the captain and ask him to check the spellings. It takes two minutes and saves an awkward Saturday.
Ordering for a side
Add each jersey as its own line with its own size, name and number. If you need numbers by position, a fifteens team sheet runs 1 to 15 for the starting side and 16 to 23 for replacements. If the side’s hoops were ordered before, copy the recipe line from the earlier confirmation email so a late joiner matches everyone else. See FAQs for more on names, numbers and number colours.
Shipping and delivery
We ship to four countries only: the United States, Canada, Australia and New Zealand. Shipping is free with no minimum, and everything ships from the USA. Your order is made after you place it, which takes 1-3 business days, and transit takes 7-14 business days. These are estimates, not promises of a delivery date.
Plan backwards from the day you need the shirts. If the first fixture of the fall season is five weeks away, four jerseys ordered now have reasonable room. If the sevens weekend is in Brisbane next month, the same estimate applies to Australia, and duties and taxes depend on the destination country. If a date is tight, write to us before ordering rather than after, and we will tell you plainly what we can and cannot say.
When your order ships, we email tracking if the carrier provides it. The Order Tracking page lets you check status with your order number and email. The full rules, including addresses and what to do if a parcel seems stuck, are on Shipping and Delivery.
Changing or cancelling an order
You can cancel or change an order within 24 hours of placing it. The most common changes are a name spelt wrong, a number swapped between two players, or a size that turned out to be a guess. Email us with the order number and write the correction out exactly as it should print. Because orders go into production quickly and we print what the order says, the 24 hours matters. After that, contact us anyway and we will look at it with you. The full process is on Cancel or Change an Order.
Returns and exchanges
You have 60 days to return an item. Personalised items follow the same 60-day return window. If you simply changed your mind, the store pays the return postage: we email you a free return label. Start by writing to us with your order number and which items you are sending back. If a jersey arrived damaged or not as ordered, include a photo; any photo you send us is deleted 30 days after delivery.
If you need a different size, the usual route is to return the first jersey and order the size you need. The step-by-step guide is on Returns and Exchanges.
Refunds and store credit
Once your return reaches us, we send the refund within 7 days. When the money then appears in your account depends on your payment provider, not on us. If you would rather have store credit, it never expires, which suits a side that will need more shirts next season. The Refund Policy covers partial refunds, original payment methods and what to do if a refund seems late.
Payments and prices
Prices are in US dollars. Adult set-pattern jerseys start from $54.99 and Mix Your Own jerseys from $64.99. On adult jerseys, 2XL and 3XL add $3 and 4XL and 5XL add $5. We do not add sales tax at checkout. The payment options available are shown at checkout. Our Payment Methods page explains how payment works and what to do if a payment fails. Never send card numbers, passwords or bank details by email; we will never ask for them.
Sizes and fit
Adult jerseys and tops come in S to 5XL; the youth jersey in YXS, YS, YM, YL and YXL. Posters come in 12×18 in and 18×24 in, mugs in 11 oz and 15 oz. The Size Guide shows how to measure a shirt that already fits, how to pick between two sizes, and how to buy for someone else without asking them. Garment measurements, fabric and care for each product are confirmed on its product page, or by email before you order.
Account and privacy
If you created an account when ordering, your past orders and their recipe lines sit in one place, which helps when the side needs matching shirts later. If you did not, your order confirmation emails do the same job, so keep them. We use your details to make, ship and support your order. Our Privacy Policy explains what we keep, for how long, and how to ask us to delete it. The Terms of Service cover the rules of using the store, governed by the law of Texas.
Crests, colours and intellectual property
We print original hoop patterns only. We do not print club crests, league, union, tournament, school or brand marks, sponsor logos, or copies of an existing club’s kit. Your club name goes on as plain text you type. If you believe something on our site uses your work, the DMCA page explains how to tell us, and the Intellectual Property Policy sets out what we will and will not print.
Four common situations, start to finish
Most help requests fall into one of a handful of shapes. Here is how each one usually runs, so you know what to do and what we will do.
The kit secretary with a deadline
- Count the business days back from the first fixture: 1-3 to make the order, 7-14 in transit. Five weeks gives sensible room; ten days does not.
- Collect sizes, names and numbers from the players in writing, not from memory in the bar.
- Add each jersey as its own line, check the basket against your list, and pay.
- Read the confirmation email the same day. If anything is wrong, email us within 24 hours of ordering with the correction.
- Watch for the shipping email, which includes tracking if the carrier provides it.
The late joiner who needs to match
- Ask whoever ordered the side’s shirts for the recipe line from their confirmation email, for example “6 hoops · 3 in · Bottle / Old Gold / Oat”.
- Set the mixer until the recipe line under the drawing reads exactly the same.
- Pick a free number. Replacements on a team sheet are 16 to 23, so 17 is a natural choice for someone joining the bench.
- Order the single jersey. There is no minimum and shipping is free.
The gift buyer who cannot ask
- Borrow a shirt the person wears often and lay it flat.
- Measure across the chest about one inch below the armpits, and the length from the high point of the shoulder to the hem.
- Compare with the measurements on the product page, or email us the numbers and the product name.
- If the size still misses, the 60-day return window and free return label give you room to put it right.
The jersey that is not what you ordered
- Check the order confirmation: is the recipe line, name or number on the jersey different from what the order says?
- Take a clear photo of the jersey and the problem, in daylight if you can.
- Email us with the order number, the photo and a sentence on what is wrong. Use the “Problem with my order” subject on Submit a Ticket.
- We reply within 24 hours on business days and will look at it with you. Any photo you send is deleted 30 days after delivery.
Quick answers
Do you send a mock-up before printing?
No. We print exactly what the order says, so check the recipe line, names and numbers before paying.
Is there a minimum order?
No. Order one jersey or a full squad; shipping is free either way to the US, Canada, Australia and New Zealand.
How long does delivery take?
1-3 business days to make the order, then 7-14 business days in transit. Estimates, not guarantees.
Can I return a personalised jersey?
Yes, within 60 days, the same as any other item, with a free return label for a change of mind.
Can you print our crest?
No. Original hoops only, with your club name as plain text.
Where to go next
| If you want to | Go to |
|---|---|
| Read the most common questions in one place | FAQs |
| Check where an order is | Order Tracking |
| Send us a request with the right subject line | Submit a Ticket |
| Find our address and email | Contact Us |
| Learn who we are | About Us |
| See every page and category | Sitemap |
| Browse everything we sell | Shop |
| Find hoodies, sweatshirts, posters and mugs | Clubhouse |
| Kit out a tour or a sevens weekend | Tour and Sevens |
Writing to us
Email support@stripeclub.shop with your order number if you have one, the names and numbers involved, and a photo if something looks wrong. One clear email gets a faster answer than three short ones. We reply within 24 hours on business days. Stripe Club, 64A Whispering Pines Rd, New Waverly, TX 77358, US.